Last night, I had the fortunate privilege of sitting on the phone with AT&T's Customer Service to help fix my Blackberry Curve's Data Service Connection. I must say it was one of the better experiences I have had involving Customer Service attendants. It is always helpful when speaking to someone domestically, rather than abroad. After speaking with a lady from Customer Service for roughly ten minutes, she determined there were no outages in my area. This led me to be transferred to Technical Support for assistance. In five minutes time, the Technical Lead was able to patch up my phone, and I was on my way.
Yes, my experience with AT&T's customer service went smoothly, but I bet they get millions of these calls per day. Ironically, as I was inquiring about my AT&T internet connection, I had to use my Verizon Wireless phone to touch base. May the recent twitter buzz of poor AT&T service be true? However, as AT&T (NYSE: T) is up 2.92%, and the DOW rally's 1% today, my bet is their agreement with Apple to sell the iPhone has kept them going strong. It does not really matter to me as I own both Verizon and AT&T service. However, as a AT&T shareholder, I hope for the best with AT&T.
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